The Self-service Environment.
The Information Age and its rapid advances in communications technology means that people can do tasks for themselves that used to have to be done by going to a bank or a shop or other commercial workplace.

Examples of on-line tasks that people can do for themselves over the Internet...

  • Shopping
    A wide range of goods can now be bought from commercial websites. The goods are usually paid for using credit or debit card and delivered within a few days to the doorstep.
  • Banking
    A wide range of banking tasks can now be done on-line such as creating new accounts, transferring money, making payments, requesting a new cheque book, viewing bank statements and arranging loans or mortgages.
  • Booking
    Holidays can be booked online - also travel tickets, cinema or theatre seats.

The booking web page for the Odeon Cinema, Bridgend.
The number of activities that can be carried out on-line is increasing all the time.