Section outline

  • See the links below for some interesting comment on tone, body language and more.

    • Session 3

    • Visit this site and choose 'video' at the top.  The video is aimed at communicating with customers, but makes some good points.

    • Have a look at this video - see minutes 3 to 6 in particular.  There are some extra interesting points on using tone for emphasis.

    • Assignment.   Comment on the pace / volume / vocabulary and tone for each situation.

      Note: if you have trouble typing into the grid make sure you have turned editing on.  Download a copy, fill it in and save it, then upload to the slot on Moodle.