L1 Certificate in Retail Knowledge (Neath/Afan)
主題大綱
-
-
This unit focuses on the importance of communicating with customers and creating positive initial impressions. It will also introduce you to different types of customer complaints and problems.
-
This unit will provide you with knowledge and understanding of the retail sector. It will introduce you to the supply chain and different types of retail outlets and occupations found within the sector.
-
This unit will provide you with knowledge and understanding of maintaining security as well as health and safety on retail premises. It will introduce you to relevant legislatio and provide an overview of different procedures for maintaining health, safety and security.
-
The purpose of this unit is to provide you with knowledge and understanding of the cashier's responsibilities in terms of processing payments at the payment point within retail businesses.
-
The purpose of this unit is to provide you with knowledge and understanding of stock control systems and the procedures for replenishing, moving, handling and storing stock within retail businesses.
-
The purpose of this unit is to provide you with knowledge and understanding of how individuals and teams contribute to the effectiveness of retail businesses as well as introducing you to the main functions of employment law. The unit covers the effective characteristics of team building and the activities which can be used for improving the skills and performance of individuals.
-
-
-
