Level 1 Certificate in Retail Knowledge
The VTCT Level 1 Certificate in Retail Knowledge is a qualification that focuses on the development of the requisite knowledge and understanding to prepare you for a career in the retail industry.
In this qualification you will develop knowledge and understanding of the business of retail, the control, replenishment and handling of stock, maintaining health, safety and security, customer service, the retail selling process and how to work individually and in a team to improve the effectiveness of a retail business.
You also have the option to develop your knowledge and understanding of retail consumer law, managing other people’s money and handling customer payments, and planning and running an enterprise activity.
The course will cover:
* Understanding the business of retail
* Understanding customer service in the retail sector
* Understanding how a retail business maintains health, safety and security on its premises.
* Understanding the retail selling process
* Understanding the control, handling and replenishment of stock in a retail business
* Understanding how individuals and teams contribute to the effectiveness of a retail business
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